The Finnish Government has decided to introduce a new approach to strengthen customer-centric management, digitalization and creation and development of ecosystems. In this new operational model, smart services are organized around people’s life events and business events in cross-sectoral cooperation. Aleksi has had the main responsibility for preparation and implementation of this new approach.
Since people and communities need different services at different times, Finland has introduced AuroraAI, an artificial intelligence network where information and service needs move between different smart applications in a cross-sectoral manner. AuroraAI will serve in all life events and business events, regardless of the time in a uniform and ethical way.